WestCasino refuses to pay winnings

[stobeh]

Hello all.

Registered to WestCasino through Jarttu84 using promotional code and got 300€ (150% for 200€ deposit) bonus from them. Managed to win 3,3ke during the wagering of 14000.
After trying to withdrawal, I was asked for proof of identity and address and a selfie holding my identity card. Fine. Provided these.
After 48 hours received the following email in which they accuse me of bonus abuse. And they have just bolded the part "ip address" and are not willing to tell me more about this. All I know, is that I have played using my home connection and also my mobile connection, but this can not be a reasor for bonus confiscation, can it?


The email received from West Casino:

We hope this email finds you well.

 

Please be informed that the winnings (the total amount from your withdrawal request) were confiscated, according to our Terms & Conditions :

 

 GENERAL BONUS TERMS AND CONDITIONS

 

PLAYING WITH BONUSES

 

2. Each promotional bonus is limited to one per user, IP address, electronic  device, family, residential address, telephone number, credit or debit card and/or e-payment account, e-mail address, and environments where computers are shared (university, school, public library, workplace, etc.), unless otherwise stated in the Promotions' Terms.

 

4. West Casino reserves the right to confiscate any bonuses or winnings received in a fraudulent manner or generated from games which are restricted from being played with active bonus. West Casino rules forbid abusing bonus offers. If such abuse is discovered, the Casino has a right to confiscate the winnings and deny the player any bonus access.

[Aragean]

What the hell. I often play with phone and pc and :O

[NewFloh]

in germany, the ip adress changes every 24hours automatically...
never had such a problem, also i play at work a lot and no casino cared

[stobeh]

Okay, an update to this situation.
WestCasino is not co-operating and they have stopped responding to my emails.
Case filed to askgamblers and MGA and waiting for response.

PLEASE BE VERY AWARE TO PLAY AT WESTCASINO. They have no control over EveryMatrix ripping off winnings from players. And I am 100% sure I have not abused a bonus.

[Jermu_H]

Any updates on this matter, curious to see the endresult of this?

[Gestede15]

I think that you played some game which is not allowed to play with bonus money. Dead or alive for example is not allowed to play in westcasino!

[tykimies112]

I also got scammed.

This is what MGA answered to me about same IP-address situation. I feel I got scammed by casinos financial team or casino. 

"Further to the below case, please be informed that we have received information from the representative of EveryMatrix Limited (westcasino.com) who have informed the MGA that your account is linked with another account. The operator provided information and data which is extracted from their internal systems. This they do as part of the ongoing investigations that the MGA orders when a player complaint is received. This information is of a sensitive nature and cannot be provided to the player as is your case. In your specific case, the information was passed to the MGA and examined in detail so as to confirm the Operator’s explanation of events. From the Authority’s end, it was determined that the Operator acted in accordance to the regulations and Terms and Conditions. Please see below their Terms and Conditions which clearly states that (https://westcasino.com/terms-and-conditions) :


We wish to remind you that when you created your account you agreed to adhere to the Terms and Conditions and therefore the MGA cannot offer you further support with this specific case seeing that you had agreed to such Terms. We will have to consider the complaint case closed."