Haha some weird shit going on with that casino.
Had 2x 2500€ withdrawals, i noticed they cancelled both and they also took away 2955€ from my balance.
Basically they stole over half of my winnings lol. Contacted support and so far no help from there.
Unfortunately the max bet while wagering is 5€ and you had breached this term thats why you lost that money :/
Buying bonuses with wager balance that has max bet is not allowed on any casino i know of.
"8.11 - The maximum bet allowed when using bonus money is of 5 EUR per spin or 0.50 EUR per bet line until your wagering requirements have been fulfilled. Caxino reserves the right of voiding bets and winnings resulting from bets of larger amounts"
Most of the casinos would had void ALL THE BONUS BALANCE, not just the win you got with higher bet.
so you were actually really lucky
Well still by reading the terms of the site, it says nowhere im not allowed to buy bonus that still has 0,60€ spin bet but bonus costs 42.60€.
I spoke with local finnish lawyer and he told me that actually the Casino terms dont state nothing about anyone is not allowed to buy "bonus" games. So im allowed to take this to court but obviously it will cost me around 3k€ So paying 3k€ and getting back 2955€, but even if i win court case, i wouldnt have to pay out the court fees+lawyer costs.
Either way the casino was acting illegally because theyr terms say exactly on wagering/bonus money im not allowed to do over 5€ bet PER SPIN or 0,50€ PER LINE.
Cant see anything about buying bonuses and the spin bet was still 0,60€.
Also the game replay: https://replay.nolimitcity.com/show/genorenazuge
You can see perfectly 0,60€ bet also 8€ of the bonus purchase was my own personal withdrawable money and rest was bonus money. All winnings went to bonus money which is odd tho.
At this point i either gonna take this up or just leave it.
EDIT: Since its an Casino, online Casino, they should all rules specified out very stricktly, not that im a new player and i read and understand everything but outcome is diffrent that i cant read it out from nowhere in terms OS.